Last week, I ate at Paradise Café. As usual, I ordered a salad and soda. The cashier asked the following brilliant question as they took my credit card – “You get a free cookie with your salad. Which one would you like?”
Now, you don’t need an MBA to realize that this isn’t a free cookie. [...]
Creating Value
July 13th, 2010The Rule
June 9th, 2010I have a “to do” list. It is related to my quarterly goals which are a subset of my 2012 objectives.
Like most, I get off track from time to time and wonder if I set the wrong goals.
Maybe.
However, when all is said and done, what is real reason that I set out to accomplish these [...]
Making “Great Customer Service” a Solid Business Strategy
February 9th, 2010I am always skeptical when I hear a business owner say that they are going to differentiate themselves by providing “great customer service”. Yes, there are plenty of companies with bad customer service, whose customers are aching for better treatment. At the same time, you do not see those customers leaving the company that treats [...]
Value
September 8th, 2009Do have a coworker/employee that is constantly telling everyone how many hours they worked?
Of course you do.
These individuals would like to wear bright orange badge on their shirt that provides a running total so that we could all stand in awe and marvel at their hours logged.
Would you like to stump this super worker? The [...]
Are you better today than you were yesterday?
June 25th, 2009Are you better today than you were yesterday?
Let me ask the question differently – Have you learned something valuable in the past 24 hrs that will help you in the future?
When I ask this question, I almost always get a look of confusion followed by a timid – “I don’t think so.”
That’s [...]
Value
June 23rd, 2009Someone told me recently that at least 20% of your current clients are looking to leave. While it’s possible that this a made up statistic, I would bet that it’s not far off from the actual figure.
Why do these clients want to leave?
Ultimately, it comes down to the fact that they have [...]
