Posts Tagged ‘clients’

Anticipate the ‘Next Needs’ of the Market

Mike Mountford, CEO of the $30 million company AllAmericanDirect.com, started a multi-million dollar high-margin division of his business, by anticipating the ‘next needs’ of the market.

Here’s how he did it:  Mike has owned a company in the satellite TV industry for over 25 years.  Three years ago, a major provider of satellite TV was about to lose their ability to broadcast a certain group of television stations signals.  Mike heard this news and actively thought about what he could do to solve the needs of all of the television viewers who were now going to lose their signal due to this change.  Mike recognized that he already had the equipment that would solve this market need, and almost overnight he put the manpower and deals in place to create a new and substantial piece of his business, called Distant Networks.  AllAmericanDirect.com is now the sole provider of distant networks, and has the ability to serve millions of viewers with this product.  Mike is a master of anticipating ‘next needs’ in order to grow his business and you can be a master too.

Here’s how to anticipate shifts in the market and create new revenue streams for your business:

1)    Talk with and listen to your clients – I have spent over 30 hours in one-on-ones with reachmore’s executive coaching clients over the past 6 weeks.  Through these conversations, they expressed a need for group coaching.  We created the product, and will be launching it on November 11th at 11:30am during a huge wine and appetizer happy hour (this free event will be spectacular – email jamar@goreachmore.com for more details).  By listening to our customers, we have created a new product that will help them grow an average of 10-46% next year, and a new revenue stream that will increase our coaching business by 20% in 2010.

2)    Analyze the news – The news is negative, and I hate it.  I still watch it though, because it helps me see into the “future” when it comes to anticipating the ‘next needs’ of the marketplace.  When a law changes, a business opens, a business closes, or there is some large natural event, I always think to myself; who will be out of business because of this change, and who will gain more business from this change.  I can find new clients this way.  I also ask myself, what new products or services will be needed as a result of this change.  Over time you will start to find opportunities that relate to your industry, expertise, or resource pool.  Take advantage of these opportunities to create new streams of revenue for your business.

An entrepreneur who stays the same in business doesn’t stay in business for very long.  Become an entrepreneurial psychic by working daily to anticipate the ‘next needs’ of the market, and your business will continue to grow – regardless of market conditions!

Jamar Cobb-Dennard is the Vice-President of Business Development for Reachmore, which provides leadership coaching for small business and executives.  Email Jamar at jamar@goreachmore.com for the latest on Reachmore’s newest seminar, Launch.

Experiential Selling – The Key to Lighting Your Clients Fire!

On Friday, my fiancé came home more fired up than I had ever seen her before – she had just finished trying on wedding dresses for the first time!

With an excited light in her eye, and energy like a 7-year old that is high on pixie sticks, she told me about the experience that she had while shopping for a dress.  The most impressive part of her story was how the saleswoman, Beverly, got her engaged in the shopping process.  Beverly was there for Jenna every step of the way; from helping her pick the right dress that was based on her tastes, to literally being in the dressing room with her to help as she tried to put those big and cumbersome dresses on.  After Jenna had such great support in finding and trying on the right dress, she had the ‘deal-sealing’ opportunity to see herself like a princess under the flashy halogen lights and full length mirrors in the store.   Aaaaaand now, we’re buying a dress that is twice what we budgeted for – but no worries, it will be worth every penny as she walks down the aisle in 9 months feeling like the princess of creation.

Beverly knows that helping a client experience the product goes farther than anything we can say about what our offering will do for the client.

Have you ever received one of those gigantic singing greeting cards for a holiday?  They’re ridiculous fun, and part of the reason you got it was because the friend who sent it to you loved the experience of picking it out.

I witnessed a woman picking out a singing card at Kroger on Saturday morning.  The smile on her face told the whole story of how she was being sold.  She was willing to spend $6 on a card, because she enjoyed the experience of playing with it, but more important could experience what you were going to feel when you opened it.  That’s the power of demonstration in action.

The proof is always in the pudding; if you want your clients to buy so much of your product that you can’t keep it stocked, then show them through demonstration the emotional connection, and how they will immediately benefit from what you are selling.  Adults learn by doing, and they are sold by a great experience.

Value

Someone told me recently that at least 20% of your current clients are looking to leave.  While it’s possible that this a made up statistic, I would bet that it’s not far off from the actual figure.

Why do these clients want to leave?

Ultimately, it comes down to the fact that they have a problem with the “value exchange”.

In other words, they feel that the amount you charge for your services is greater than the value you provide.

Typically, the reason this occurs is that you don’t understand exactly what your clients expect from your services.

As a result, you provide your service at a level much lower than they expect for an extended period of time.  The next thing you know – they’re gone.

There is a remedy. Find out exactly what your clients expect from you and put a system in place to exceed their expectations at all times.

It’s that simple.

The reason most of us don’t follow this simple advice is that we are afraid to ask our clients what they expect because they might indicate that we are falling short.

No one likes criticism from a current client.

However, I’d rather know I needed to improve before it’s too late.

Wouldn’t you?