Last week, I had a speaking engagement at a historic building in downtown Indianapolis.
It is a beautiful building with a lot of space for meetings. However, it’s about 1 mile from the center of downtown and as a result, it doesn’t get much foot traffic.
Regardless, the group I was speaking for took a chance and chose this venue for their largest annual event.
After eating a light lunch, I decided to get a cup of coffee. Unfortunately, it was freezing cold. And no, it wasn’t supposed to be an iced cappuccino.
What’s the big deal? It’s just a cup of coffee right?
Wrong.
In today’s hypercompetitive environment, you have one chance to exceed your customer’s expectations. One chance.
If you blow it, your customer is one Google search away from replacing you with another option.
For your business it might be the way in which you answer the phone, the look and feel of a proposal or how quickly you respond to a question.
Whatever it is, remember that your prospect/customer notices every little detail.
How hot is your coffee?