Posts Tagged ‘feedback’

Authentic Accountability Grows Business

During our 7 Tips Seminars, we ask the participants why they decided to get into business for themselves.  Most of them respond that they wanted freedom and they were more talented than their leaders.

As a result of their desire for freedom and autonomy, we have a group of entitled know-it-all small business owners who don’t want to be managed.  If you’re offended right now it’s okay.  You are one of them, and so am I.

To keep small business owners on the right track, we still need leadership in order to “right” the performance of business in the marketplace.  If every business owner was just doing their own thing with no system of checks-and-balances, small business would no longer be the spine of a healthy economy.

Some of the systems of check-and-balance are customer satisfaction scores and repeat buyers.  Sometimes a check-and-balance will come from a mastermind group or a business coach.

What business owners really need to do is give each other authentic feedback about how they’re running their business.

A new referral partner of mine came to my referral team meeting last month.  After the meeting, I asked him what he thought of the meeting.  He said that it was run well, but he was disappointed that there weren’t more people there.

At first I was offended.  How dare he come into my team, which is one of the best in the association, and tell me that we weren’t up to snuff!  But, he was right.  We were slipping, and it took an authentic outside perspective to shine a light on where we needed to grow.

Help the small business community get stronger by giving authentic feedback to your colleagues.  Tell them where they’re falling short, and where they’re shining through.

They need it, and you need it too.


Jamar Cobb-Dennard
is the Vice-President of Business Development for reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit http://blog.goreachmore.com.

Feedback

About 1 year after I began coaching business owners I started sending out a customer satisfaction survey asking my clients how I was doing.

The first few response were great.  I had responses like, “For the first time in my life I have a clear direction for my business” and “one of the best investments I have made as a business owner”.  I felt great!

Then it happened.

I was sitting in my office and heard the familiar hum of the fax machine indicating that a message was on the way.  I looked over and noticed that it was coming from a current client who had recently received the customer satisfaction survey.  I was seconds away from reading another glowing testimonial about how my coaching had transformed another business owner.

Unfortunately, that’s not what I read.

Instead, this feedback form was filled with comments like “this isn’t what I expected” and “I am receiving very little value from this program”.

My heart sank.  I literally felt like I was going to cry.

But guess what?  I am a much better coach today because of feedback from that very honest business owner (who remained my client for more than 3 years).

There is no better teacher than a very honest assessment of your performance.

I realize that sometimes the feedback might be negative.  That’s OK.  This feedback is by far the most valuable of all.


CJ McClanahan
is the Founder of reachmore, which provides leadership coaching for small business and executives.  Email CJ at cjm@goreachmore.com for the latest on reachmore’s revolutionary executive coaching program, Summit.