Posts Tagged ‘Sales’

What does your coffee say about you?

Last week, I had a speaking engagement at a historic building in downtown Indianapolis.

It is a beautiful building with a lot of space for meetings.  However, it’s about 1 mile from the center of downtown and as a result, it doesn’t get much foot traffic.

Regardless, the group I was speaking for took a chance and chose this venue for their largest annual event.

After eating a light lunch, I decided to get a cup of coffee.  Unfortunately, it was freezing cold.  And no, it wasn’t supposed to be an iced cappuccino.

What’s the big deal?  It’s just a cup of coffee right?

Wrong.

In today’s hypercompetitive environment, you have one chance to exceed your customer’s expectations.  One chance.

If you blow it, your customer is one Google search away from replacing you with another option.

For your business it might be the way in which you answer the phone, the look and feel of a proposal or how quickly you respond to a question.

Whatever it is, remember that your prospect/customer notices every little detail.

How hot is your coffee?

Choosing your results!
“As human beings, we are endowed with freedom of choice, and we cannot shuffle off our responsibility upon the shoulders of God or nature. We must shoulder it ourselves. It is our responsibility.” – Arnold J. Toynbee
Recently, I was having a conversation with someone who was convinced that their slow sales month was the fault of prospects who just didn’t “get it”.

Baloney.

The results we get in our lives are directly related to the choices we make.

What results are you going to choose this week?

CJ

CJ McClanahan is the Founder of reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit reachmore’s seminars.

Are you neglecting to execute?

“Knowing is not enough; we must apply. Willing is not enough; we must do.” – Juhann Wolfgang Von Goethe


This past week, I had a meeting with a prospect where we discussed a handful of the fundamentals necessary to be successful in sales.

He admitted that they aren’t executing the basics, but that they at least know what to do.

I argued that knowing what to do is useless, unless you do something with that knowledge.

What simple habit are you neglecting to execute?

CJ

CJ McClanahan is the Founder of reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit reachmore’s seminars.

How to ‘Network’ When Your Referral Network is Built

In 2010, I built a relationship marketing network from scratch that produced over $200,000 in revenue for our company.  If you want to learn how I did that, attend my next Referrals and Revenue seminar at the Greater Indianapolis Chamber of Commerce.

In 2011, I have had new challenges with relationship marketing: I could do the same thing I did in 2010 and get the same results, or I could change my relationship marketing tactics and get different (better) results.  I have chosen to change my tactics – but how?

Here are a few questions about relationship marketing that I have had, and how I have approached them.  I would love to get your feedback on how you have attacked these same issues.

Why should I go to networking events when my referral network is already built?

You already have a group of 15 referral partners that you consistently trade business with, whom you know, like, and trust.  You could add more people to that group, but it’s not the best use of your time.  Consider networking from a leadership and branding perspective.  Your thought and referral leadership is still needed in strategic networking circles, and you should be leading networking groups, instead of just attending. When you lead, your message and brand travels faster, and will allow you to pick up clients and referrals that you have done very little ‘work’ to obtain. Don’t go to events to just grab a beer and hob nob; grab a microphone, run the meeting, and watch your message spread like wildfire.

How do I begin networking with more of my clients directly?

After your strategic network is built, then you can begin networking with your clients.  Begin your networking at places like Rainmakers, BNI, or your local Chamber of Commerce to build your strategic network, and then start thinking about the associations that your clients belong to.  If your clients are Accountants or Architects, you should join and take a leadership position in the Indiana CPA Society or the American Institute of Architects.  There are associations for almost every profession.  Find the one for your target market, join them, and take the lead in order to get noticed.

How do I leverage special interest groups to generate revenue?

Your strategic team is built, and you are a leader within your clients’ sphere of influence.  Now, it’s time to impact your community and be a leader on a larger scale.  Whether your interests lie in puppies, preeclampsia, or politics, there is something that you are passionate about that you should give your time to.

Join a special interest group.

When you do this, you are seen in the community as someone who cares about people in a bigger way than just “making money”, and you’re able to connect with other leaders in a deeper and more personal way.

Out of the three relationship marketing strategies I mentioned, this one takes the most time to convert into revenue. The way to begin that process is by meeting with everyone one-on-one, getting genuinely interested in what they care about, and building your credibility over time.  Eventually, your special interest pals will think of you when they randomly come across someone who needs your services.

One of the unifying themes in this blog is leadership.  When you show up in the community as a leader, that is when ‘next-level’ relationship marketing takes off!

Jamar Cobb-Dennard is the Vice-President of Business Development for reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit reachmore’s seminars.

How do I Stay on Top?

If you want to stay on top – embrace change.

LinkedIN just sent me an email highlighting all of my connections who changed jobs in 2010.  Facebook regularly catalogues the people who have changed their profile picture or status, and my RSS feed only gets updated when my subscriptions change their content.

Here is the common denominator – change.  The only way to stay on top in online media (AND in business) is to change.

Take a look at how you are getting new prospects, examine how you sell each new opportunity, and evaluate the experience that clients get when using your product.

If something could provide a better experience or make you more money, change it.

Jamar Cobb-Dennard is the Vice-President of Business Development for reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit reachmore’s seminars.

Closing a Deal in 30-Seconds or Less

I met my most powerful contact in an elevator.  I recognized him from photographs, introduced myself, and then took 30-seconds to make him want to meet with me again.

As he left the elevator, he shouted his number to me, and told me to meet with him next week.  Case closed; and that was the beginning of a beautiful relationship.

This is how I developed a 30-second elevator pitch (e-pitch) that established credibility, quickly educated the listener, and created interest for a follow up meeting:

1.       Be the Brand – When you look, speak, and smell like a hot mess, that’s also what I’ll think about your business.  Your image is a crucial part of communicating with credibility.  You shouldn’t wear a 3-piece suit if you’re a plumber, but regardless of what you do, make conscious decisions about how you are presenting yourself to the marketplace.

2.       Know your Target – If you don’t know who you help, how can someone else help you find them?  Who is your best customer?  Where are they located?  What industry are they in?  What is their role?  How big are they?  Now, say it in 4 words or less. (ex. small north side business owners, professional service marketing directors, Carmel stay-at-home moms, etc.)

3.       Communicate the Benefit – What is the most popular overarching benefit to your product or service. Do you help people save time and money in the kitchen?  Do you take the pain out of plumbing?  Or, do you help business owners build a business that runs on its own?  When you select the words you use, you will want the listener to actively picture what you do.  You know you have a good benefit statement when the listener says, “How do you do that?”  You know you have a poor benefit statement when the listener says, “I don’t get it.  What does that mean?”

4.       Creating Interest – Your target and benefit statement should be clear, quick, concise, and follow the following formula:  “I help (target market) (benefit statement).”  This sentence should take you literally 3-seconds or less to say.

5.       Educating the Listener – When the listener asks, “How do you do that”, that they’re really asking is, “How do you differentiate yourself in the market place?”  Tell them.  We offer a kitchen cutlery product with a custom edge that makes cutting easier and faster.  We have a 7-step evaluation, estimate, and repair system that makes plumbing repairs easy for the client to understand.  Or, we teach clients how to build systems in their business through a 12-week seminar that’s kind of like getting a MBA in entrepreneurship ASAP.  Your “differentiation statement” should be longer than your benefit statement, and take 20 or so seconds to say.  Remember to simply answer the question, “What makes you different”.

Creating your e-pitch is a simple process, but can be challenging.  After you have taken some time to create your e-pitch, please share it with our readers!

Jamar Cobb-Dennard is the Vice-President of Business Development for reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit reachmore’s seminars.

How to Choose a Business Coach

A couple of my clients over the past couple of weeks have given me the awesome “stall” from buying of, “I would like to shop the competition”.

My standard answer is that I am that best educated in the Indianapolis training industry, and can help them shop better that they could themselves.

For my committed readers who are considering coaching with us (or one of our competitors), but who aren’t sitting in the hot seat in my office signing an enrollment form underneath the illuminated Keystone Light sign, here are a couple of tips on how to select the right coach for you and your business:

1. Choose your Outcome – After you finish multiple weeks or a year of coaching, what outcomes would you like to see in your business?  Is your stress level lower?  Are your sales higher?  Do you have systems in place that allow your business to run without you?  First select your systems, and then make certain that the program you choose produces those deliverables.

2. Fit the Format – There are 2 general training formats – immersive and time-spaced.  Immersive training is usually run over 2-5 days, with 5-12 hours of instruction per day.  These programs are highly interactive, and focus on delivering a powerful result quickly via experiential learning.  Immersive programs create immediate change, but not necessarily new habits.  Time-spaced programs create new habits, have shorter class periods, and are run for 6-12 weeks or more.

Within the 2 training formats, there are 2 basic training styles – accountability by personal pressure or group pressure.  Would you rather have someone intensely holding you accountable and sometimes yelling, or would you rather have the pressure of letting the “group” down hold you accountable?

You will also want to consider if you want 100% personal attention, or if the collective knowledge of a group coaching environment would help you grow faster.

3. Determine Your ROI – How much you pay for training doesn’t matter.  How much additional revenue you generate from the new skills you have developed does matter.  When thinking about which training program to invest in, don’t think about your budget; focus on how quickly you can double your investment with what you have learned.

Your business is everything to you, and selecting the best training program to fit your needs is an important decision.  If you follow the three guidelines above, you are guaranteed to make a confident and competent decision.

PS – Come visit me soon so you can sign an enrollment form underneath the illuminated Keystone Light sign…

Jamar Cobb-Dennard is the Vice-President of Business Development for reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit reachmore’s seminars.

Your Prospects are Waiting for You!

Snow stinks, and I hate shoveling.  On Tuesday, I saw a teenager walking around the neighborhood with a shovel, soliciting impromptu snow removal jobs.

As I pulled into my garage, he got turned down two doors down, and then won a job at my next door neighbor’s house.

As I sat in my living room, I longed for this kid to scrape his plastic snow remover on my concrete too.  I watched him with anticipation, hoping that he would finish quickly so he could come over an aid in my laziness.  All I wanted that evening was to give this kid $20 so I could watch him do my work.

The phone rang.  My mom called.  I got distracted.  The kid left without even coming to my house.

I was distraught.

How many of your potential clients are sitting in their offices upset because you neglected to call them with an offer to buy?

Think about it, and then pick up the phone.

Jamar Cobb-Dennard is the Vice-President of Business Development for reachmore, which teaches small business owners how to build a business that runs without them.  For more resources on business leadership, please visit reachmore’s seminars.

Strengths

Yesterday, I went to the hobby store and bought a precut Pinewood Derby car for my son who is in his first year of Scouting. I decided to forgo the cutting of the car myself because it required a bunch of tools that I didn’t own and looked really difficult.

I was almost certain that I would have spent the entire day, going through a dozen blocks of wood, cursing loudly in front of my son and possibly even chopping off a finger.

I was not born with, nor have I ever developed, the “handyman” gene. And a few years ago I realized that I don’t care.

We can’t be good at everything.

One of the keys to your success in 2011 is deciding where should you develop your expertise.

Can you  be great at sales, operations, finance and technology? I doubt it.

Why not pick 1 and become the best?

CJ McClanahan is the Founder of reachmore, which provides leadership coaching for small business and executives.  Email CJ at cjm@goreachmore.com for the latest on reachmore’s revolutionary executive coaching program, Summit.

What can you do in 31 Days? By: Scott Manning

I find it silly that many entrepreneurs I know lazily coast through the end of the year.  They use the Holidays as excuse, ‘no-ones-buying’, or not enough time, or why start something new now, etc.
When they ought to be racing to get the most out of what’s left.  Think about it, if you’d like to willingly hand over about $8 for every $100 you earn, then I know some people who’d be happy to take it from you.  Because that’s what it’s like giving up 1/12 of your year.
Now’s the time to kick it into high speed, put the pedal to the medal, because EVERYBODY’s buying something.  And even if your product or service isn’t much of a ‘holiday item’ there’s a lot more you can do.  Everybody knows you run faster when you see the finish line for this 12 months, you don’t slow down.
Now, next week, I’m going to give you 12 specific things you can do, in honor of the upcoming 12 days of Christmas – this week, just some things to think about.
1.  The most universal ‘reason why’ and conversation in people’s heads – The Holidays
2.  The most obvious and real Deadline, the end of the year – or Christmas
3.  The perfect time for renewals, upsells, and upgrades – great for fear of price increase
4.  Best of All, it’s the perfect time for something New – everybody’s looking for it and wants it
Simply, use what you’ve got, the asset of the Calendar, but whatever you do, don’t slow down.
Sure, once in a while there’s good reason to NOT do something…
For example in most industries it’s a terrible idea to have a seminar in the middle of December.  And sending a bunch of direct mail to Professional Practices who might take extended vacations across Christmas and New Years is also a waste.
But, doing nothing.  Bad idea, of which you will not feel the consequences of it until long after the Holidays, about the time your credit card bill comes in January when you were too busy shopping instead of stocking up on ideas and money.


Oh, spend, spend, spend, but don’t forget that your primary responsibility is to SELL, SELL, SELL!

What should you be doing, right now, that December’s here?